Skip to Content
Skip to Navigation
Skip to Offers
Find a Store
Help Center
Book Appointment
Vault Rewards
KAY Credit Card
Sign In
This Action will open drawer
/
Create Account
This Action will open drawer
Select Your Store
0
Cancel
Sign In
This Action will open drawer
/
Create Account
This Action will open drawer
Back
New & Now
New & Now
Just In
Just In
New Women's Jewelry
New Men's Jewelry
New Lab-Grown Diamonds
New Rings
New Engagement Rings
New Necklaces
New Bracelets
New Earrings
New Wedding Bands
New Watches
Shop All New Arrivals
Trending Now
Trending Now
Lab-Grown Diamonds
Best Sellers
Le Vian Good Karma
Engagement Rings Under $2000
Men's Wedding Bands
Promise Rings
March Birthstone
Pearl Jewelry
Cross Necklaces
Shop The Edits
Shop The Edits
Mother's Day Edit
Statement Silver
Bold Gold
Layered Bracelets
Stackable Rings
High Jewelry
Wedding Day Edit
Men's Edit
Featured Collections
Featured Collections
Teddy Swims X Kay
Wicked x Kay Collection
Milestones
STUDIO BY KAY
Ink & Ice
Disney
Le Vian
Charmed Memories
Our Promise
Reaura Repurposed Gold Jewelry
Memories Moments Magic
Made In Italy
Hallmark
NFL True Fans Jewelry
Explore New & Now
Engagement
Engagement
Shop by Center Shape
Shop by Center Shape
Princess
Round
Oval
Pear
Emerald
Marquise
Cushion
Radiant
Heart
Shop by Style
Shop by Style
Lab-Grown Diamond
Natural Diamond
Loose Diamonds
Wedding Ring Sets
Solitaire
Halo
Three Stone
Gemstone
Promise Rings
Men's
Shop All Engagement Rings
Create with KAY
Create with KAY
Start with a Lab-Grown Diamond
Start with a Natural Diamond
Start with a Setting
Engagement Ring
Neil Lane Wedding Ring Set
From Scratch Custom Design
Featured
Featured
Lab-Grown Diamonds
Engagement Rings Under $2000
Neil Lane
THE LEO
Monique Lhuillier Bliss
Now + Forever
New Arrivals
Engagement Ring Guides
Engagement Ring Guides
Natural vs Lab-Created Diamonds
The 4 Cs of Diamonds
Diamond Shapes
Engagement Ring Style Guide
Ring Size Guide
Explore Engagement Rings
Wedding
Wedding
Women's
Women's
All Women's Wedding Rings
Lab-Grown Diamond Rings
Create Your Own Diamond Band
Create Your Own Wedding Ring Set
Gold Rings
Diamond Rings
Anniversary Rings
Eternity Rings
Gemstone Rings
Ring Wraps & Enhancers
Men's
Men's
All Men's Wedding Rings
Lab-Grown Diamond Rings
Gold Rings
Diamond Rings
Alternative Metals
Shop by Metal
Shop by Metal
White Gold
Yellow Gold
Rose Gold
Tungsten
Platinum
Titanium
Tantalum
Featured
Featured
Milestones
Anniversary Gifts
Best Sellers
Neil Lane
THE LEO Diamond
Now + Forever
Monique Lhuillier Bliss
Explore Wedding & Anniversary
Diamonds
Diamonds
Natural Diamonds
Natural Diamonds
Diamond Engagement Rings
Diamond Rings
Diamond Necklaces
Diamond Studs
Diamond Bracelets
Loose Diamonds
All Diamond Jewelry
Lab-Grown Diamonds
Lab-Grown Diamonds
Lab-Grown Diamond Engagement Rings
Lab-Grown Diamond Rings
Lab-Grown Diamond Necklaces
Lab-Grown Diamond Earrings
Lab-Grown Diamond Studs
Lab-Grown Diamond Bracelets
Lab-Grown Loose Diamonds
All Lab-Grown Diamond Jewelry
Shop Engagement Rings by Carat
Shop Engagement Rings by Carat
Under 1 Carat
1 - 3 Carats
3 - 5 Carats
5 - 7 Carats
7+ Carats
Design Your Own Diamond Ring
Design Your Own Diamond Ring
Start With A Lab-Grown Diamond
Start With A Natural Diamond
Start With A Setting
Diamond Guides
Diamond Guides
4 C's of A Diamond
Diamond Cut
Diamond Color
Diamond Clarity
Diamond Carat
Diamond Shape
Natural vs Lab-Grown Diamonds
Rings
Rings
Women's
Women's
All Women's Rings
Lab-Grown Diamond
Promise Rings
Diamond
Gemstone
Wedding Ring Sets
Engagement Rings
Gold
Personalized
Men's
Men's
All Men's Rings
Wedding Rings
Gold
Diamond
Black Rings
Class Rings
Tungsten
Signet Rings
Featured
Featured
Milestones
STUDIO BY KAY
Ink & Ice
Our Promise
Le Vian
THE LEO
Neil Lane
Pre-Owned Rings
New Arrivals
Stackable Rings
Statement Rings
Rings Under $500
Explore Rings
Necklaces
Necklaces
Women's
Women's
All Women's Necklaces
Lab-Grown Diamond
Gold
Diamond
Chain
Personalized
Tennis
Gemstone
Charms & Pendants
Heart
Cross
Men's
Men's
All Men's Necklaces
Chains
Gold
Cuban Chains
Pendants
Diamond
Cross
Silver Chains
Stainless Steel
Shop by Metal
Shop by Metal
Yellow Gold
Rose Gold
White Gold
Sterling Silver
Stainless Steel
Featured
Featured
Wicked x Kay Collection
Milestones
STUDIO BY KAY
Ink & Ice
Pearl Necklaces
Everyday Diamonds
Medallion Necklaces
Nameplate Necklaces
Initial Necklaces
Custom Necklaces
Disney Treasures Fine Jewelry
Charmed Memories
Best Sellers
New Arrivals
Necklaces Under $250
Explore Necklaces
Earrings
Earrings
Women's
Women's
All Women's Earrings
Lab-Grown Diamond
Diamond
Gold
Hoop
Stud
Drop
Birthstone
Pearl
Diamond Studs
Men's
Men's
All Men's Earrings
Diamond
Gold
Stud
Hoops
Shop by Metal
Shop by Metal
Yellow Gold
White Gold
Rose Gold
Sterling Silver
Featured
Featured
Milestones
STUDIO BY KAY
Statement Earrings
Custom Earrings
Best Sellers
New Arrivals
Earrings Under $250
Disney Treasures Fine Jewelry
Le Vian
Explore Earrings
Bracelets
Bracelets
Women's
Women's
All Women's Bracelets
Lab-Grown Diamond
Tennis
Gold
Diamond
Anklet
Gemstone
Bangle
Charm Bracelet
Charms
Chains
Cuff
Magnetic Clasp
Men's
Men's
All Men's Bracelets
Gold
Diamond
Stainless Steel
Chain
Beaded
Shop by Metal
Shop by Metal
Yellow Gold
White Gold
Rose Gold
Sterling Silver
Stainless Steel
Featured
Featured
Charmed Memories
Diamond Tennis Bracelets
Pearl Bracelets
Custom Bracelets
Best Sellers
New Arrivals
Bracelets Under $250
Le Vian
Explore Bracelets
Watches
Watches
Women's
Women's
All Women's Watches
Best Sellers
Diamond
Gold Tone
Classic
Smart
Sport
Luxury
Box Sets
Men's
Men's
All Men's Watches
Best Sellers
Diamond
Gold Tone
Classic
Smart
Sport
Luxury
Chronograph
Box Set
Pocket Watches
Featured
Featured
Armani Exchange
Bulova
Caravelle by Bulova
Citizen
Citizen x Disney
Citizen x Marvel
Citizen x Star Wars
Coach
FOSSIL
G-Shock
JBW
Lacoste
Kate Spade
Movado
Skagen
Tissot
Explore Watches
Create With KAY
Create With KAY
Personalized Jewelry
Personalized Jewelry
Women's
Men's
Rings
Necklaces
Bracelets
Earrings
Charms
Children's
All Personalized Jewelry
Engagement & Wedding
Engagement & Wedding
Start with a Lab-Grown Diamond
Start with a Natural Diamond
Start with a Setting
Engagement Ring
Neil Lane Ring Set
Diamond Bands
From-Scratch Custom Design
Featured
Featured
Best Sellers
Mother's Jewelry
Promise Rings
Couples Jewelry
Name Necklaces
Birthstones
Mother & Child
Class Rings
Disney Treasures
Mitchell K Collection
Zodiac Jewelry
More Ways to Personalize
More Ways to Personalize
Design Your Gemstone Jewelry
Design Your Own Jewelry
Design From Scratch
Personalize & Engrave
Explore Personalized
Gifts
Gifts
Top Gifts
Top Gifts
Diamond Stud Earrings
Tennis Bracelets
Chains
Lab-Grown Diamond Earrings
Lab-Grown Diamond Necklaces
Hoop Earrings
Heart Jewelry
Mother's Jewelry
Diamond Jewelry
Gold Jewelry
More Gift Ideas
More Gift Ideas
Best Sellers
Men's Jewelry
Gift Sets
Gifts Under $500
Gifts Under $1,000
Luxe Gifts
Gift Cards
Gifts by Recipient
Gifts by Recipient
Gifts for Her
Gifts for Him
Gifts for Everyone
Gifts for Children
Gifts by Occasion
Gifts by Occasion
Mother's Day Gifts
Father's Day Gifts
Graduation Gifts
Anniversary Gifts
Birthday Gifts
Bridesmaid Gifts
Groomsmen Gifts
Wedding Day Gifts
QuinceaƱera Gifts
Explore All Gifts
SALE & CLEARANCE
SALE & CLEARANCE
Featured Deals
Featured Deals
Extra Up to 25% Off Select Clearance
Military Discount
Up to 50% Off Clearance
New Markdowns
KAY Outlet
Clearance
Clearance
All Clearance Jewelry
Women's Clearance
Men's Clearance
Engagement Rings
Wedding Rings
Rings
Necklaces
Earrings
Bracelets
Watches
Pre-Owned Jewelry
Pre-Owned Jewelry
All Pre-Owned Jewelry
Women's Previously Owned
Men's Previously Owned
Engagement Rings
Wedding Rings
Rings
Necklaces
Earrings
Bracelets
Watches
Shop by Price
Shop by Price
Under $100
$100-$250
$250-$500
$500-$1,000
$1,000-$2,500
$2,500-$5,000
$5,000+
Explore Deals
Home
Online Claims Tracer Page
Claim Tracer | Kay
Home
Favorites
Sign In
This Action will open drawer
/
Create Account
This Action will open drawer
Back
New & Now
New & Now
Just In
Just In
New Women's Jewelry
New Men's Jewelry
New Lab-Grown Diamonds
New Rings
New Engagement Rings
New Necklaces
New Bracelets
New Earrings
New Wedding Bands
New Watches
Shop All New Arrivals
Trending Now
Trending Now
Lab-Grown Diamonds
Best Sellers
Le Vian Good Karma
Engagement Rings Under $2000
Men's Wedding Bands
Promise Rings
March Birthstone
Pearl Jewelry
Cross Necklaces
Shop The Edits
Shop The Edits
Mother's Day Edit
Statement Silver
Bold Gold
Layered Bracelets
Stackable Rings
High Jewelry
Wedding Day Edit
Men's Edit
Featured Collections
Featured Collections
Teddy Swims X Kay
Wicked x Kay Collection
Milestones
STUDIO BY KAY
Ink & Ice
Disney
Le Vian
Charmed Memories
Our Promise
Reaura Repurposed Gold Jewelry
Memories Moments Magic
Made In Italy
Hallmark
NFL True Fans Jewelry
Explore New & Now
Engagement
Engagement
Shop by Center Shape
Shop by Center Shape
Princess
Round
Oval
Pear
Emerald
Marquise
Cushion
Radiant
Heart
Shop by Style
Shop by Style
Lab-Grown Diamond
Natural Diamond
Loose Diamonds
Wedding Ring Sets
Solitaire
Halo
Three Stone
Gemstone
Promise Rings
Men's
Shop All Engagement Rings
Create with KAY
Create with KAY
Start with a Lab-Grown Diamond
Start with a Natural Diamond
Start with a Setting
Engagement Ring
Neil Lane Wedding Ring Set
From Scratch Custom Design
Featured
Featured
Lab-Grown Diamonds
Engagement Rings Under $2000
Neil Lane
THE LEO
Monique Lhuillier Bliss
Now + Forever
New Arrivals
Engagement Ring Guides
Engagement Ring Guides
Natural vs Lab-Created Diamonds
The 4 Cs of Diamonds
Diamond Shapes
Engagement Ring Style Guide
Ring Size Guide
Explore Engagement Rings
Wedding
Wedding
Women's
Women's
All Women's Wedding Rings
Lab-Grown Diamond Rings
Create Your Own Diamond Band
Create Your Own Wedding Ring Set
Gold Rings
Diamond Rings
Anniversary Rings
Eternity Rings
Gemstone Rings
Ring Wraps & Enhancers
Men's
Men's
All Men's Wedding Rings
Lab-Grown Diamond Rings
Gold Rings
Diamond Rings
Alternative Metals
Shop by Metal
Shop by Metal
White Gold
Yellow Gold
Rose Gold
Tungsten
Platinum
Titanium
Tantalum
Featured
Featured
Milestones
Anniversary Gifts
Best Sellers
Neil Lane
THE LEO Diamond
Now + Forever
Monique Lhuillier Bliss
Explore Wedding & Anniversary
Diamonds
Diamonds
Natural Diamonds
Natural Diamonds
Diamond Engagement Rings
Diamond Rings
Diamond Necklaces
Diamond Studs
Diamond Bracelets
Loose Diamonds
All Diamond Jewelry
Lab-Grown Diamonds
Lab-Grown Diamonds
Lab-Grown Diamond Engagement Rings
Lab-Grown Diamond Rings
Lab-Grown Diamond Necklaces
Lab-Grown Diamond Earrings
Lab-Grown Diamond Studs
Lab-Grown Diamond Bracelets
Lab-Grown Loose Diamonds
All Lab-Grown Diamond Jewelry
Shop Engagement Rings by Carat
Shop Engagement Rings by Carat
Under 1 Carat
1 - 3 Carats
3 - 5 Carats
5 - 7 Carats
7+ Carats
Design Your Own Diamond Ring
Design Your Own Diamond Ring
Start With A Lab-Grown Diamond
Start With A Natural Diamond
Start With A Setting
Diamond Guides
Diamond Guides
4 C's of A Diamond
Diamond Cut
Diamond Color
Diamond Clarity
Diamond Carat
Diamond Shape
Natural vs Lab-Grown Diamonds
Rings
Rings
Women's
Women's
All Women's Rings
Lab-Grown Diamond
Promise Rings
Diamond
Gemstone
Wedding Ring Sets
Engagement Rings
Gold
Personalized
Men's
Men's
All Men's Rings
Wedding Rings
Gold
Diamond
Black Rings
Class Rings
Tungsten
Signet Rings
Featured
Featured
Milestones
STUDIO BY KAY
Ink & Ice
Our Promise
Le Vian
THE LEO
Neil Lane
Pre-Owned Rings
New Arrivals
Stackable Rings
Statement Rings
Rings Under $500
Explore Rings
Necklaces
Necklaces
Women's
Women's
All Women's Necklaces
Lab-Grown Diamond
Gold
Diamond
Chain
Personalized
Tennis
Gemstone
Charms & Pendants
Heart
Cross
Men's
Men's
All Men's Necklaces
Chains
Gold
Cuban Chains
Pendants
Diamond
Cross
Silver Chains
Stainless Steel
Shop by Metal
Shop by Metal
Yellow Gold
Rose Gold
White Gold
Sterling Silver
Stainless Steel
Featured
Featured
Wicked x Kay Collection
Milestones
STUDIO BY KAY
Ink & Ice
Pearl Necklaces
Everyday Diamonds
Medallion Necklaces
Nameplate Necklaces
Initial Necklaces
Custom Necklaces
Disney Treasures Fine Jewelry
Charmed Memories
Best Sellers
New Arrivals
Necklaces Under $250
Explore Necklaces
Earrings
Earrings
Women's
Women's
All Women's Earrings
Lab-Grown Diamond
Diamond
Gold
Hoop
Stud
Drop
Birthstone
Pearl
Diamond Studs
Men's
Men's
All Men's Earrings
Diamond
Gold
Stud
Hoops
Shop by Metal
Shop by Metal
Yellow Gold
White Gold
Rose Gold
Sterling Silver
Featured
Featured
Milestones
STUDIO BY KAY
Statement Earrings
Custom Earrings
Best Sellers
New Arrivals
Earrings Under $250
Disney Treasures Fine Jewelry
Le Vian
Explore Earrings
Bracelets
Bracelets
Women's
Women's
All Women's Bracelets
Lab-Grown Diamond
Tennis
Gold
Diamond
Anklet
Gemstone
Bangle
Charm Bracelet
Charms
Chains
Cuff
Magnetic Clasp
Men's
Men's
All Men's Bracelets
Gold
Diamond
Stainless Steel
Chain
Beaded
Shop by Metal
Shop by Metal
Yellow Gold
White Gold
Rose Gold
Sterling Silver
Stainless Steel
Featured
Featured
Charmed Memories
Diamond Tennis Bracelets
Pearl Bracelets
Custom Bracelets
Best Sellers
New Arrivals
Bracelets Under $250
Le Vian
Explore Bracelets
Watches
Watches
Women's
Women's
All Women's Watches
Best Sellers
Diamond
Gold Tone
Classic
Smart
Sport
Luxury
Box Sets
Men's
Men's
All Men's Watches
Best Sellers
Diamond
Gold Tone
Classic
Smart
Sport
Luxury
Chronograph
Box Set
Pocket Watches
Featured
Featured
Armani Exchange
Bulova
Caravelle by Bulova
Citizen
Citizen x Disney
Citizen x Marvel
Citizen x Star Wars
Coach
FOSSIL
G-Shock
JBW
Lacoste
Kate Spade
Movado
Skagen
Tissot
Explore Watches
Create With KAY
Create With KAY
Personalized Jewelry
Personalized Jewelry
Women's
Men's
Rings
Necklaces
Bracelets
Earrings
Charms
Children's
All Personalized Jewelry
Engagement & Wedding
Engagement & Wedding
Start with a Lab-Grown Diamond
Start with a Natural Diamond
Start with a Setting
Engagement Ring
Neil Lane Ring Set
Diamond Bands
From-Scratch Custom Design
Featured
Featured
Best Sellers
Mother's Jewelry
Promise Rings
Couples Jewelry
Name Necklaces
Birthstones
Mother & Child
Class Rings
Disney Treasures
Mitchell K Collection
Zodiac Jewelry
More Ways to Personalize
More Ways to Personalize
Design Your Gemstone Jewelry
Design Your Own Jewelry
Design From Scratch
Personalize & Engrave
Explore Personalized
Gifts
Gifts
Top Gifts
Top Gifts
Diamond Stud Earrings
Tennis Bracelets
Chains
Lab-Grown Diamond Earrings
Lab-Grown Diamond Necklaces
Hoop Earrings
Heart Jewelry
Mother's Jewelry
Diamond Jewelry
Gold Jewelry
More Gift Ideas
More Gift Ideas
Best Sellers
Men's Jewelry
Gift Sets
Gifts Under $500
Gifts Under $1,000
Luxe Gifts
Gift Cards
Gifts by Recipient
Gifts by Recipient
Gifts for Her
Gifts for Him
Gifts for Everyone
Gifts for Children
Gifts by Occasion
Gifts by Occasion
Mother's Day Gifts
Father's Day Gifts
Graduation Gifts
Anniversary Gifts
Birthday Gifts
Bridesmaid Gifts
Groomsmen Gifts
Wedding Day Gifts
QuinceaƱera Gifts
Explore All Gifts
SALE & CLEARANCE
SALE & CLEARANCE
Featured Deals
Featured Deals
Extra Up to 25% Off Select Clearance
Military Discount
Up to 50% Off Clearance
New Markdowns
KAY Outlet
Clearance
Clearance
All Clearance Jewelry
Women's Clearance
Men's Clearance
Engagement Rings
Wedding Rings
Rings
Necklaces
Earrings
Bracelets
Watches
Pre-Owned Jewelry
Pre-Owned Jewelry
All Pre-Owned Jewelry
Women's Previously Owned
Men's Previously Owned
Engagement Rings
Wedding Rings
Rings
Necklaces
Earrings
Bracelets
Watches
Shop by Price
Shop by Price
Under $100
$100-$250
$250-$500
$500-$1,000
$1,000-$2,500
$2,500-$5,000
$5,000+
Explore Deals
Find a Store
Text an Expert (1-855-221-6255)
Help Center
Book Appointment
Vault Rewards
KAY Credit Card
First Name*
Last Name*
Email Address*
Order Number*
Tracking Number (optional)
Item Number(s) (optional)
Separate multiple item numbers with commas
Total Value of Missing Items
Less than $500
More than $500
Reason for Claim
Says delivered, but package isn't there
Says shipped, no movement
Describe What's Missing (optional)
Describe your item(s) in 500 characters or less
Invalid answer to captcha challenge
SUBMIT CLAIM
Offers
. This action will open a drawer
