We don't offer refunds on custom jewelry. Once you checkout, we won’t be able to honor cancellations, refunds, or exchanges.

We understand that getting the perfect design and fit is crucial, which is why we’ve included the ring sizer to help with fit, a resin “try on” model for real feel, and up to three sets of revisions to CAD renderings.

We want to make sure that the finished product is exactly what you had envisioned, and we’re committed to working with you to achieve that before we head to production.

The entire process can be complete in as little as four-to-six weeks or up to ten weeks depending on the complexity of the design, your quickness in making design decisions determine how quickly we reach final design approval. There are three CAD revisions included in the service.

Upon receiving final design approval and full payment from you, we move into production and delivery. Delivery time is an estimate of production and shipping time following final design approval.

Your final piece is made within 20 business days following final design approval and is shipped within 2 business days.

It is very easy to make changes to your design.

Contact your design expert and they will arrange a follow-up session to walk through any adjustments your ring requires. Your design expert will also track the progress of your model and follow-up with you regarding next steps.

There will be plenty of check-ins to ensure the finished product is exactly as you envision before we head to production.

We collect full payment upon final design approval.

Your dedicated design expert will create a final quote based on the final approved design, assist you through the secure checkout process, and submit your design for production.

We love that you source your own stones. To ensure the perfect setting suited to the dimensions of your perfect stone, or rework jewelry you already have, we are happy to put you in touch with your local Kay store for custom design services.