Cost is currently set at $29.95.

This varies. In order to offer Same-Day Delivery, the item(s) being purchased must be in stock at that store, and the store must be within 25 miles of the delivery location. Additionally, the delivery cannot happen across state lines (e.g. pick-up from NY store for delivery to a NJ location). Outlet locations are NOT excluded.

Exact delivery times will vary. If an order is placed by 1pm local time it can be delivered on the same day; orders placed after the cutoff time may not/will not be delivered on the same day. If you have paid for Same-Day Delivery and do not receive the order on the same day, please call Customer Care requesting a refund for the Same-Day Delivery charges.

Your order will be delivered by a courier coordinated through our Same-Day Delivery Carrier. 

You may refuse your Same-Day Delivery order at the time of delivery, at which point the driver will return it to the store, or you may initiate a return by contacting Customer Care.

Products shipped for Same-Day Delivery are packaged in our signature Kay Jewelers packaging, perfect for gift giving! Your package will then be placed inside a simply box for transportation.

No.

No. Orders cannot be modified once placed.

Your package will be left at your doorstep unless a signature is required. If a signature is required, the package is returned to the store, processed as a return, and you will be refunded.

Contact KAY Customer Care at 800-527-8029.

You will receive an order confirmation and transactional emails. The delivery package will contain a packing slip with the order information, as well.

Our Same-Day Delivery Carrier decides the delivery date and time based on the delivery date on the order. Customers cannot reschedule the delivery time.

Authorization happens at the time of order placement, payment capture happens when the order has been moved to ‘Ready for Pickup’ status, and settlement happens upon driver pick-up.

If an order is at or above $1,000, a signature is required at the time of delivery, meaning the customer must be home to receive the delivery.

Contact KAY Customer Care.

No.

Yes, a tracking link is provided when you receive the ‘your order is on its way’ message.

You may use a credit card, your KAY credit card, Apple Pay, PayPal, or a KAY Gift Card.